How does Lemonway combine technical performance with personalised support?

The key to success for a marketplace lies in impeccable technical performance and personalised support. The two areas in which Lemonway stands out as a payment service provider.

Find out how Lemonway can increase your conversion rates, reduce fraud and increase user loyalty with our innovative, secure payment solutions.

Our technical performance

A solid and secure technical infrastructure

Lemonway relies on a solid and secure technical infrastructure designed to meet the needs of marketplaces. As reliability is paramount, Lemonway guarantees a technical availability of over 99.9%, ensuring that payment services remain accessible and minimising the risk of lost revenue due to service interruptions.

To reinforce this robustness, Lemonway provides a comprehensive testing environment (also known as a sandbox). These tools allow developers and marketplace operators to simulate transactions and test different configurations without affecting live operations. This approach facilitates integrating and deploying new functionalities and ensures rapid adaptability to new market needs.

Its modular, feature-rich API also characterises Lemonway. Designed to cover all the functional requirements of marketplaces, this API enables seamless integration with existing systems. It supports various payment scenarios, from simple transactions to complex operations such as split payments or subscriptions.

Real-time Know Your Customer (KYC) checks are performed using advanced technologies such as Optical Character Recognition (OCR). This enables rapid verification of the user's identity to prevent fraud. At the same time, sophisticated anti-fraud procedures, combining advanced algorithms and the expertise of specialised analysts, monitor transactions to detect any suspicious activity. Regular updates also ensure users benefit from the latest security innovations and enhancements.

A modular and adaptable solution

Lemonway also stands out for its unique ability to adapt to the specific needs of marketplaces, thanks to a modular and flexible solution. Lemonway efficiently manages all transactions, from collection to payment.

This management includes accepting and acquiring funds, segregating them to ensure their security and distribution to the various merchants. This approach ensures that each transaction is processed quickly and accurately. The solution also offers a wide range of currencies and payment methods, making it easy for marketplaces to operate internationally. Whether for credit cards, bank transfers or alternative payment methods like BNPL, Lemonway offers options to suit users' habits and preferences.

The scalability of the system is another significant advantage. Lemonway can handle increasing transaction volumes without compromising performance. This allows marketplaces to grow without worrying about the technical limitations of their payment service provider.

In addition, Lemonway's user-friendly, ergonomic dashboard allows you to monitor all transactions in real-time, manage your wallets, configure your back office and set up alerts to keep you informed at all times. Finally, automatic reconciliation of flows and report generation greatly simplify the financial management of marketplaces. Reports provide a clear and precise overview of transactions, facilitating decision-making.

Dedicated, personalised support

Lemonway offers comprehensive implementation support to ensure the smooth integration of its payment solution. When integrating the Lemonway API, each customer benefits from a dedicated contact person who coordinates requests within the different departments (KYC, Payments and IT). This approach ensures a smooth transition and successful implementation.

The Lemonway implementation process consists of five clearly defined steps:

1. Contractualisation: A contract tailored to the project's specific needs is sent, and a kick-off meeting is organised.
2. Launch: Introduction of the project manager, validation of the project scope and presentation of the next steps.
3. Administrative procedures: KYB platform validation, bank onboarding, agent file creation and submission to ACPR.
4. API integration: Developer support with dedicated project manager, provision of test environment.
5. Delivery and Production: Configuration of the production environment, account creation and initial KYC, penny tests to guarantee reliability.

In addition, Lemonway offers training courses to familiarise teams with the tools and the dashboard. This allows users to fully master the functionalities and optimise their use of the services. Reactive and efficient technical support is available to help customers with any problems or questions. Moreover, Lemonway offers multilingual support, including French, English, German and Spanish, to meet the needs of its international customers.

Why should marketplaces choose Lemonway?

Choosing Lemonway offers many advantages for your marketplace:

• Lemonway's innovative solutions directly increase conversion rates and transaction volumes, resulting in overall performance growth.
• Strict security measures significantly reduce the risk of fraud. Advanced anti-fraud procedures and real-time KYC checks protect every transaction and ensure the trust of your users.

Increased user satisfaction and loyalty are guaranteed thanks to Lemonway's fluid and intuitive payment interface, which simplifies the payment process and enhances the user experience. Contact us to learn more about how Lemonway can power your marketplace!